“Neptune society does thousands of cremations each year with satisfied families. Many of the statements that I have read above mislead consumers to think neptune society rip-off families when in fact they provide peace of mind and go beyond what is expected in many situations. No company, traditional funeral homes or other type of business, of any size operate without some complaints. Who knows thier agenda.” Gary: 1. Do you, or do any of your family and friends, have any financial connection or interest in Neptune? It should be obvious why I’m asking. 2. Who is “they” in “who knows their agenda?” Sticking your fingers in your ears and singing “la la la neptune is good la la la” won’t change the facts. FCA has long fielded complaints from Neptune customers about tricky sales methods, broken contractual promises, hard-sell cold calling to customers at home, and more. Now some state agencies are wising up, too. You can’t wish away the facts, Gary – Neptune has broken the law. They’re a shady company, and they charge twice the reasonable price for a direct cremation. It’s too bad – the business model is a good idea. There was no reason to muck it up with immoral and illegal behavior.