Yes, you do have a legit. complaint. I would try to get from the employee the real model number and name of the casket, so you have that to offer in your complaint letter. I would first write to the funeral home insisting on a refund, and letting them know that if one is not forthcoming, you’ll file a complaint with your state’s funeral board. I’d love a copy of your complaint. For future correspondence with us, please email us directly at fca@funerals.org. The comments are not a good place for us to go back and forth over a complaint. Good luck, Josh Slocum FCA Exec. Director
