John, You of course may make any choice you wish about whom to do business with. It puzzles me, though, why it doesn’t concern you that the BBB gives a company an A+ rating when it’s known that this company engages in illegal practices that harm consumers. You don’t just have to take my word for it – read the above and you’ll see Colorado regulators have sued Neptune. Neptune has been the source of numerous complaints to FCA for more than a decade, yet the BBB has received none. It’s true that consumers may not have known to contact the BBB, but that doesn’t change the fact that Neptune has widely documented problems that *do not show up in the BBB’s rating for them*. Why doesn’t that cause you to wonder, John? The information I’ve posted here on Neptune is what “backs up” my lack of confidence in the BBB, at least on this company.